Introduction
Khyati Healthcare Pvt. Ltd. (“KHPL”, “we”, “our” or “us”) respects the privacy of individuals who visit our website or contact us regarding pharmaceutical products and sourcing requirements.
This Privacy Policy explains how we handle personal information submitted through our website, enquiry forms and related communications.
Information We Collect
When you submit an enquiry, we may collect:
- Your name.
- Company or organisation name.
- Business email address.
- Phone or WhatsApp number.
- Country or location.
- Product requirements, including requested quantity and specifications.
- Any additional information you voluntarily provide.
We may also collect limited technical information relating to website access, such as browser information, referral sources and website usage data, where the relevant tools are enabled.
How We Use Your Information
We use the information collected to:
- Respond to product enquiries.
- Provide quotations and product-related information.
- Communicate about sourcing requirements.
- Coordinate commercial discussions and potential orders.
- Maintain relevant business correspondence.
- Improve our website and enquiry-handling processes.
- Fulfil applicable legal and regulatory obligations.
Sharing of Information
Where necessary for legitimate enquiry handling, we may share relevant information with authorised KHPL personnel, service providers, and appropriate suppliers or business partners.
Such sharing is limited to what is reasonably necessary for the relevant business purpose and is subject to applicable legal requirements.
KHPL does not sell personal contact information to third-party advertisers.
Data Storage and Security
We take reasonable organisational and technical measures intended to protect personal information against unauthorised access, misuse or disclosure.
No internet-based transmission or storage system can be guaranteed to be completely secure.
Information is retained only as needed for relevant business, legal or operational purposes, in line with applicable law.
WhatsApp and External Services
Visitors may contact KHPL through WhatsApp or follow links to external websites, including the Khyati Group website.
Communications through third-party services are also subject to the relevant service provider’s own privacy terms.
Cookies and Website Analytics
Our website may use essential technologies required for its operation and, where implemented, analytics tools to understand visitor interactions and improve website performance.
Where non-essential analytics, advertising cookies or tracking technologies are used, they will be disclosed and consent-managed as required by applicable law.
Your Privacy Choices and Rights
You may contact KHPL to request information about your personal data, request correction or deletion where applicable, withdraw consent where relevant, or raise privacy-related concerns.
Requests will be considered in accordance with applicable law and relevant retention obligations.
International Data Handling
KHPL serves domestic and international business customers. Information may be processed or shared across jurisdictions where necessary for legitimate sourcing and enquiry-related activities, subject to applicable legal requirements and actual operational arrangements.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, website functionality or legal requirements.
The effective date of the latest version is displayed at the top of this page.
Contact Us
For privacy-related questions or requests, please contact:
Khyati Healthcare Pvt. Ltd.
58, Juhu Supreme Shopping Center, Gulmohar Cross Road No.9, JVPD Scheme, Juhu, Mumbai - 400049, India
Email: api@khpl.co